Call Center Jobs in Atlanta Georgia
Call Center Jobs in Atlanta Georgia - “Job of the Day Review”
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Inquiry Team Supervisor - Call Center
POSITION PURPOSE The Inquiry Center Supervisor manages a team of 10-15 research specialists in Home Depot’s Associate Support Center that provides quality customer service to associates and managers by researching and resolving associate pay and HR issues in a timely manner. Duties include:
- Supervising, coaching and providing counsel to research specialists
- Ensuring issues are handled efficiently, accurately and in a timely manner
- Working directly with Managers to achieve all contact center goals and objectives
- Utilizing call routing and staffing applications such as Blue Pumpkin, CentreVu, CMS and other tools
- Leading team meetings and ensuring that all team members are adequately informed of policy and procedural changes and provide a forum for associate?s to provide input to the Management team.
- Providing call overflow support to the HR contact center (Tier I).
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To find today’s Call Center Jobs in Atlanta Georgia reviewed job please go to careers.homedepot.com.
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