Center Jobs in Atlanta Georgia
Jobs in Atlanta Georgia - “Job of the Day Review”
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Contact Center Supervisor - Call Center
POSITION PURPOSE
The Contact Center Supervisor manages a team of 10 - 15 associates in a contact center environment that provide quality customer service to Home Depot associates and managers by recording transactional data into the HR system, responding to pay and HR inquiries and escalating issues for further research as needed. Duties may include personnel issues, training, and customer service. Duties include:
- Supervising, coaching and providing counsel to contact center associates
- Ensuring issues are handled efficiently, accurately and in a timely manner
- Working directly with Managers to achieve all contact center goals and objectives
- Utilizing call routing and staffing applications such as Blue Pumpkin, CentreVu, CMS and other tools
- Leading team meetings and ensuring that all team members are adequately informed of policy and procedural changes and provide a forum for associate?s to provide input to the Management team.
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