Center Jobs in Atlanta Georgia
Center Jobs in Atlanta Georgia - “Job of the Day Review”
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Contact Center Assoc
POSITION PURPOSE
The Contact Center Associate works in a call center environment in Home Depot’s Associate Support Center that provides quality customer service to associates and managers by handling inbound calls related to pay and HR issues and ensuring the caller’s needs are met in a timely manner. The contact center associate:
- handles incoming calls, identifies and documents issue, processes the necessary transaction or escalates the issue to Tier II for further research and resolution
- supports organization changes through high volume transactional support as needed
- processes transaction requests received via call, mail, fax or email.
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