Entry Level Jobs in Atlanta Georgia
Entry Level Jobs in Atlanta Georgia - “Job of the Day Review”
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Entry-Level Help Desk Representative
Provide user support and customer service for company software applications. Train clients on software functionality and use. Troubleshoot problems and advise on appropriate actions.
Duties:
-Determines source of concern by interviewing user over the telephone.
-Teaches user by answering questions; interpreting operating instructions; providing references.
-Resolves problems by issuing corrective instructions; consulting with coworkers.
-Diagnoses and resolves technical hardware and software issues.
-Maintains client confidence and protects operations by keeping information confidential.
-Identifies and escalates situations requiring urgent attention.
-Improves programs by documenting concerns and recommendations from clients.
-Logs all help desk interactions.
-Evaluates software by testing ease of use and applicability.
-Contributes to team effort using good communication skills and completing tasks in timely manner.
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