Manager Jobs in Atlanta Georgia
Manager Jobs in Atlanta Georgia - “Job of the Day Review”
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Customer Success Manager
Duties and Responsibilities
-Develops strategic plan for achieving software adoption and business results
-Monitors implementation process and manages customer relationship post deployment
-Regularly meets with customer after go-live to benchmark performance, establish KPIS, address issues, and provide best practices
-Actively identifies opportunities to expand usage
-Works closely with customer to ensure high levels of satisfaction
-Works closely with Account Executive to coordinate activities, provide input into incremental bookings opportunities, and develop account plan
-Maintains communication with Ariba functional groups which can impact customer’s success and / or resolve customer’s issues.
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