Medical Assistant Jobs in Atlanta Georgia
Medical Assistant Jobs in Atlanta Georgia - “Job of the Day Review”
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Medical Information Call Center Manager
Description
Manage all aspects of UCB’s Medical Information Call Center activities to ensure accurate, tailored, and fair balanced information is communicated in response to unsolicited medical/scientific inquiries in a timely manner and with a focus on high quality customer service.
MAJOR ACCOUNTABILITIES
Management Responsibilities
-Manage Medical Information (MI) Associates to ensure accurate, timely, fair and balanced information is communicated in response to unsolicited Medical Information inquiries.
-Develop, implement, and maintain a training program for the MI Associates.
-Oversee staffing and personnel cross-training plans to maintain Medical Information Call Center coverage consistent with department and company needs.
-Monitor, analyze, and communicate internal and external customer feedback to the Associate Director Medical Information. This includes trending of issues and generating reports for management to highlight issues and opportunities for improvement.
-Monitor and review activities of MI Associates to ensure the MI Call Center is in compliance with company policies and procedure.
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