Office Jobs in Atlanta Georgia
Office Jobs in Atlanta Georgia - “Job of the Day Review”
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Assistant Front Office Manager
Job Description
Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and all other guest contact are conducted in an efficient and friendly manner.
-Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
-Implement company and franchise programs.
-Prepare forecasts and reports and assist in the development of the Rooms Division budget.
-Monitor and maintain the front office systems and equipment to ensure their optimum performance.
-Track guest satisfaction surveys and maximize usage of the guest response tracking system.
-Provide training for entry level associates and supervisors.
-Develop and implement controls for expense management.
-Utilize labor management tools to schedule and control labor costs.
-Interview, hire, train, develop, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals.
-Communicate both verbally and in writing to provide clear direction to staff.
-Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
-Ensure compliance of front office, guest service, and PBX standard operating procedures and policies. Ensure all Front Office Quality Standards are complied with and are consistently applied.
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